Frequently Asked
Questions

No. The AI handles intake and logistics — gathering caller information, charges, and scheduling details. Legal questions are routed to the attorney. Every conversation is logged and reviewable by the firm.

Fee quotes come from pricing rules the firm sets, computed by our system. The AI never generates a number on its own — it can only relay a fee our software calculated from the firm's own rules.

The call is handed to a Spanish-speaking AI intake specialist for a full intake conversation in Spanish — not a "press 2 and leave a message" dead end. Follow-up texts and payment emails are sent in Spanish as well.

No. It removes the repetitive work — portal lookups, drafting routine emails, reminder calls, phone screening — so your staff can focus on clients and casework instead of data entry.

New Jersey municipal courts statewide — the practices we serve handle matters across all 21 NJ counties, with deep roots in Burlington County, Camden County, and the broader South Jersey region.

Your firm. Software is built to your specification with no per-seat licensing and no subscription that climbs every year. As your workflow evolves, the software evolves with it.

Every system we deploy is actively monitored as part of the engagement. Failures are detected and resolved by us — usually before the firm notices. Maintenance is part of the service, not an extra.

Clients pay by card through a secure hosted payment page. Payment plans are supported, and invoices are tracked and reconciled automatically.

It depends on scope. Engagements start with a conversation about your workflow, and systems are rolled out in stages so the highest-value automation lands first.

Systems run on infrastructure operated for your firm, and communications go through established providers your firm already uses — Google Workspace and standard SMS and email services. Client data is used only to run your firm's workflows. It is never sold or shared.